Returns & Exchanges
We are happy to assist you and manage all your requests for return and/or exchange!
Refunds will be done only through the Original Mode of Payment.
From the day you receive your item, our return policy is valid for 7 days.
Item(s) purchased on iprize.ae may be returned and/or exchanged.
For items sold by third party sellers through iprize.ae please consult on the seller detail page for instructions on how to proceed for returning the item.
Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts or other damage) it may be returned for a replacement or full credit upon approval.
Please remember
The item(s) should be in its original and including unopened seal, along with the corresponding original order confirmation, delivery note, accessories and free gifts.
For a pickup service, delivery charges may apply.
To carry or retain the original box of product for 7 days to assist for any kind of return complain.
For further information, please do not hesitate to contact us. We’ll be happy to serve you.
Our Returns and Exchanges Promise
From the day you receive your item, our return policy is valid for 7 days.
Get a refundIf the item is defective on delivery* (upon approval of after sales service).
Which documents do I need to bring to store for a refund or exchange?The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.
What is your Returns and Refund policy?
Our return policy is a One Week Exchange and/or Refund upon approval.
What if I have receive a defective product?
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval. They must be reported within 7 days from the date of reception of the item.
Can you pick up my item for refund?
Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.
Can I get a refund for a Downloadable item?
Please contact us by emailing at support@iprize.ae, or reach our customer service on 00971 54 701 4525 as soon as possible.